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How to Order

We love that you’re exploring becoming a Legend Bride - we want you to feel like the Goddess you are on your wedding day. Please read the following information with care and do not hesitate to get in touch if there’s anything else we can help with.

Booking an appointment

Our Showroom is open by appointment only Tuesday to Saturday 10am-5pm. Unfortunately we are not able to accommodate walk-ins. You can make an appointment either by filling out the contact form, via email (hello@LegendBridalDesigns.co.uk) or by phone (01254 889812). When making your appointment please let us know whether you’re interested in our collection or in bespoke design. Appointments are usually 1.5 hours to allow you the time you need to ask as many questions as you like. Our appointments get booked up well in advance, particularly on Saturdays so please book your appointment early to secure a time convenient for you.

Sizing - Online Orders

Before placing your order we advise you to take your measurements carefully or preferably with the help of a professional seamstress. We do not make our items to your specific measurements - they are made according to our standard size chart so please check your measurements carefully before ordering. If you are between sizes we advise you to order the larger of the 2 or if you are concerned please do get in touch to discuss your needs.

As our pieces are made to standard size charts it is likely that you will need to arrange alterations, so please factor in time and budget to achieve the perfect fit.

Please note that the measurements on the size guide are body measurements, not dress measurements. All our items are handmade so slight variations are to be expected.

How to measure:

Bust - round the fullest part of your chest

Waist - your natural waist is typically the smallest part of your waist

Hips - Fullest part of your hips

Size chart in inches:

Size Bust Waist Hips
6 30.75 24 33.75

8 32.25 25.5 35.5

10 34.25 27.5 37.5

12 36.25 29.5 39.5

14 38 31.75 41.5

16 40.25 34 43.25

18 42.5 36.25 45.25

20 45 38.5 47.5

22 47.25 41 50

24 49.5 43.25 52.5

All items also have a regular, petite and tall fitting options

Bodice lengths:

Measured from nape of neck to natural waist

Petite - 12”

Regular - 14”

Tall - 16”

Skirt lengths:

Measured from natural waist to floor wearing desired shoes

Petite - 43”

Standard - 48”

Tall - 53”


Please refer to individual listings for additional information.

Pregnancy

During pregnancy your body shape can change in various ways in a matter of days. If you are pregnant at the time of placing your order, or find out you are pregnant after placing your order with us please, do not hesitate to get in touch. We can guide you through the process, help you make choices and suggest ideal timeframes for you. We will often suggest leaving ordering your dress until much closer to the wedding and processing it as a priority order and/or the made to measure service (please see info below)

Made to measure

The made to measure service is available to all brides able to travel to our studio in Great Harwood for fittings for an additional charge of £250. We will take extensive measurements in order for us to modify our block patterns according to your specific measurements and create your gown over a series of fittings. With your chosen underwear, shoes and accessories and usually require 1-3 fittings. All made to measure items are non-refundable.

Customisation & Bespoke gowns

Please refer to our bespoke page for more information on the bespoke process. Please note that customisations are considered bespoke and only available to brides able to travel to our Great Harwood studio to discuss requirements.

Fabric samples

We understand that it’s good to be able to see the fabrics first hand to be able to make a choice or colour match etc. Please feel free to email us with details of your preferred gown and colour option and we’ll arrange fabric samples to be sent to you. We are not able to confirm or match colours for you via email.

If you have tried on our gowns in our studio please be aware that these samples have been tried on many times and get dry cleaned - the fabrics may be softer and glitter tulles in particular appear less glittery.

Payment

The easiest way to order is through our website. Simply browse online, make your selection and pay through our secure server. If you wish you can split your order into installments via bank transfer. Please get in touch if you wish to make arrangements this way and we will create a timeline of key dates and requirements for you. Please note, only once we have received 50% will we order your fabrics and place you in the production calendar. Your balance must be paid at least 1 month before your item is due to be shipped.

Lead Times & Priority Orders

As all our garments are made to order please allow the following for your order to be ready for dispatch.

Dresses: 12-16 weeks

Skirts and tops: 8-12 weeks

Accessories: 6-8 weeks

If you need your item to be made quicker, we are most likely able to do that by prioritising your order at an extra charge.

Priority order charges:

Dresses:

Priority order fee for 8-11 weeks lead time: £100

Priority order fee for 3-7 weeks lead time: £200

Skirts and tops:

Priority order fee for 3-8 weeks lead time: £100

Accessories:

Priority order fee for 3-6 weeks lead time: £50

You will be asked for your event date at check out and you will be contacted with regards to priority fees where necessary. Priority order fees are per item. If you are concerned about your timeframe please get in touch.

Delivery

Delivery costs are based on weight and location and calculated at checkout.

We ship once a week, usually on a Tuesday. Please keep this in mind when placing your order in case your delivery falls into the next week. We recommend placing your order at least 24 weeks before your wedding to ensure you have enough time for alterations should they be required.

On placing your order you will be given an estimated shipping date. Once your parcel has been shipped you will receive an email detailing your courier service, expected delivery date and tracking number. UK parcels are always shipped next day and overseas parcels 2-5 day delivery, however we do not accept any responsibility for any delays in delivery once the parcel is in transit. All parcels are tracked and require a signature on delivery so please make sure to add an address where there will be someone there to accept the delivery. If you are not there to accept the parcel you will be given instructions by the courier on how to retrieve your order.

All parcels are insured during transit. Once the parcel is signed for the items then become your responsibility.

Returns

We do not keep a stock of any item. All garments and accessories are made to order and so there are no refunds, returns or exchanges under any circumstances. All sales are final. We welcome as many questions as you have before placing your order to make sure you are making the right decision. We are not responsible for inaccurate measurements or weight fluctuations after placing an order. Please see our terms and conditions for more information. 

Cancellations

You have 48 hours to cancel your order should you change your mind. If you do want to cancel your order please email us at hello@LegendBridalDesigns.co.uk

If a customer wishes to cancel their order after 48 hours we will be able to offer a 50% refund unless we have started work on your dress already. We are only able to offer a 50% refund as we order fabrics immediately on receiving an order and our suppliers do not accept cancellations or returns. If we have started creating your order we are not able to give you a refund.

Terms of Service

 

Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Legend Bridal Designs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Legend Bridal Designs' or 'us' or 'we' refers to the owner of the website whose registered office is 1st floor The Old Bank, Town Hall Square, Great Harwood, BB6 7DD. Our company registration number is 0877081. The term 'you' refers to the user or viewer of our website.

2. Buying products on our website

Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website. 

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. By clicking on the 'Proceed' button on the Order form you are consenting to our Terms and Conditions.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. 

We will confirm our acceptance to you by sending you an e-mail, usually 48 hours after placing your order, confirming that we can meet your wedding date, whether priority fees apply and expected shipping date. This email will form the contract between us.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

If you have a comment concern or complaint about a Product you have purchased from us, please contact us via email at hello@LegendBridalDesigns.co.uk 

3. Prices

Prices listed are in GBP

Legend Bridal Designs Ltd may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order. 

The price on your Order will be validated by us as part of the acceptance procedure. We try to ensure Prices displayed on our website are correct at all times. 

Should a Pricing error arise, we will inform you if a Product's correct price is higher than that stated on your Order and you may choose to either proceed with or Cancel the Order.

4. Payment

Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect us from card fraud. 

Legend Bridal Designs Limited is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email after 48 hours, please contact us to ensure your Order has been accepted. 

You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.

5. General

Legend Bridal Designs Ltd may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly. 

These Terms and Conditions together with the privacy policy, any Order form and payment method instructions, if any, are the entire agreement between you and Legend Bridal Designs Ltd. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms and Conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, privacy policy, Order form and payment method instructions. 

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor Legend Bridal Designs Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or Barbed Limited's respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waiver of that obligation or right. 

These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

6. Notices

All notices shall be given to us via email at hello@LegendBridalDesigns.co.uk 

Or to you at either the email or postal address you provide during any Ordering process. Notice shall be deemed received when an email is received in full by 5pm (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

7. Modifications to website

Legend Bridal Designs Ltd reserves the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. 

Please note that although Legend Bridal Designs Ltd try to ensure that the content of our website is accurate, the website may contain typographical errors or other inaccuracies. 

These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products and are current as at September 2019.

8. Nature of our website

Our website is a place for you to select and Order your wedding dress, accessories and other wedding related items and services (the "Products"). Our website describes the Products in more detail. 

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

9. Liability

Legend Bridal Designs Ltd promises that for any Product you purchase from our website:

We have the right to sell the Product to you;

The Product will correspond with the description we have given to you; and

The Product will be of satisfactory quality.

We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.

10. Deliveries

Delivery is as stated on our website on the page Delivery Information. Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. More information on extra charges will appear clearly on the individual Product pages.

11. Arranging and anticipating delivery

Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Legend Bridal Designs Limited will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 2pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays. Items are shipped usually on a Tuesday and all deliveries will be made during normal working hours by the chosen courier.

Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control and could be subject to delays. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number or mobile number and e-mail address so we can notify you in the event of a Delivery problem.

12. When the delivery arrives

Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signature will be required for proof of Delivery, except where a third-party carrier use their own confirmation. Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk.

In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery. Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.

13. Cancellations and returns

We endeavor to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please contact hello@LegendBridalDesigns.co.uk. 

You may Cancel your Order within 14 working days from the date of purchase excluding any products which are Made To Order or Bespoke. If you Cancel your Order via telephone your Order will be put on hold. You must confirm your wish to Cancel the Order in writing via email or post within 14 working days. Your Order will not be considered Cancelled or refunded until notification in writing is received. 

If you decide to Cancel an Order after the Products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.  

14. Returns

Before you request or arrange return of a Product, please read the below information carefully. 

You may Return any Delivered Products you have purchased within 14 working days of Delivery, excluding any products which are Made To Order or Bespoke for any reason (including if you simply change your mind). 

To return a qualifying item you must notify us in writing via email within 7 working days of Delivery. If you are Returning a Product for any reason, except damage or manufacturer defect, You must pay the costs of Returning the Products to Us.

If the Product delivered is not what you Ordered, does not correspond with its description; or is not of a satisfactory quality, or the Product arrives damaged or faulty, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund. You will not be charged for the costs of returning a defective product. 

If Products arrive in a damaged condition you must make a note on the carrier's Delivery consignment note where possible and inform us within 7 working days of the Delivery. If the Product becomes defective soon after 7 working days have passed, Barbed Limited will, at its option, repair the product, replace the Product or Refund you. You will not be charged for the cost of Returning a defective Product. 

We will not accept Returns or Cancellations if the Products have been altered in any way that could be deemed as you using or treating the Products as your own. While in your possession, you must keep any Products you intend to Return to us in good condition. Products must be Returned in the same condition as they were delivered. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.

15. Stock Definitions and "Made To Order" or "Bespoke" Items

Items "in stock" are deemed to be available and will be packaged and shipped within 3 working days.

Products Made To Order or Bespoke cannot be cancelled or returned.  Made To Order or Bespoke Products will usually be described as such on the website, however, any Product where you are specifying, for example, a colour or size which is not described as In Stock on the website is Made To Order. 

16. Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. Legend Bridal Designs Ltd do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund

Legend Bridal Celestial - Emilie May Photography - Galaxy styled shoot-82.jpg

Privacy Policy

 

We respect your privacy and will do everything we can to keep secure any data we collect to process your order. By using this website, you are consenting to the practices described in this policy.

This policy (including our terms and conditions) details how your information will be processed by Legend Bridal Designs Ltd. Should we make any changes to our policy, this page will be updated and if appropriate you will be notified by email. Please check back to this page to see any changes to our privacy policy.

You can request a copy of all information we hold about you at any time.

Data Storage

In order for us to manage our business effectively and give you the best customer service possible there are several systems that we use to keep our workflow in order. This means we may store your data in a few different places so here’s what you need to know about the information we collect and what we do with it. Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to these systems, and are required to keep the information confidential. 

Our Website is hosted by Squarespace and our customer management system is 17hats and both are GDPR compliant. 

When you place an order with us online we require your name, email address, postal address, wedding date and what you have purchased. This information is obviously necessary to complete your order. That’s where it stops. We aren’t the type of company that analyses your purchase history in a bid to target you with ads because let’s face it, this is your happy ever after and we’re unlikely to sell you another wedding dress. We’ll use your email address to keep you up to date on your order and your postal address to send you your order.

Your payments via our website are processed through PayPal. When using PayPal the only information we get is the date, amount and that the transaction is complete. There are no bank or card details attached to the transaction or kept on the site. 

Payments made via bank transfer after a consultation are also completely secure and again, all that we see is a reference name that you provide, the transaction amount and date. No other details are supplied or visible.

Our email list, which consists only of your name and email address, is managed using MailChimp who are GDPR compliant. MailChimp uses stat based analytics in order to tell us who opens which links (or doesn’t open the email at all) so we can work out which stories and products are most popular. Very useful if you’re a marketing guru but to be honest we don’t send enough emails to get any useful insights anyway.

You will not automatically be added to our email list. The only way you can get on that list is if you subscribe through the form on our website or at a wedding fair or trade-show. We will not disclose any of your information to any third party or organisation, and if you wish to be removed from our email list simply hit the unsubscribe button in any email we might from time to time send you.

Security

Our Website

Our website and blog posts do contain links to other websites and friends in the industry. If you follow a link to any other website please be aware that you are then subject to their privacy policy and we do not accept responsibility or liability for any personal data you submit to these websites.

Cookies are a necessary part of a working website. They enable you to log in to secure areas of our website and use the shopping cart and you will be asked to accept cookies when you start using our website. They allow us to recognise and count the number of visitors to our website and see how they move around our pages. This allows us to see what we need to improve so you can find what you’re looking for.

That said, you can delete cookies and also block them completely from your browser, but this will affect how you see our site and whole sections will become unusable.

Our social media profiles are likely the first and main way you’ll get to find out about what’s going on in our day to day, but we may just be the most unsocial social media users ever. We very often get too caught up in our day to day to stalk our followers and rarely recognise our brides handles. We’ll answer any questions or direct communication whenever we can. If you use one of our hashtags or tag us in pictures we’ll try and leave a comment or repost your photos and we’ll always welcome the interaction. 

Each of the platforms we use provide user stats, the most viewed images, the posts with the most interactions etc. We’ll occasionally look at these stats but don’t really know what to do with the information we get from it even though Facebook are constantly trying to suggest ‘keywords’ for us to create targeted ads. 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information.