Terms of Service
The term 'Legend Bridal Designs' or 'us' or 'we' refers to the owner of the website whose registered office is 1st floor The Old Bank, Town Hall Square, Great Harwood, BB6 7DD. Our company registration number is 0877081. The term 'you' refers to the user or viewer of our website.
2. Buying products on our website
Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. By clicking on the 'Proceed' button on the Order form you are consenting to our Terms and Conditions.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail, usually 48 hours after placing your order, confirming that we can meet your wedding date, whether priority fees apply and expected shipping date. This email will form the contract between us.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
If you have a comment concern or complaint about a Product you have purchased from us, please contact us via email at hello@LegendBridalDesigns.co.uk
Prices listed are in GBP
Legend Bridal Designs Ltd may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order.
The price on your Order will be validated by us as part of the acceptance procedure. We try to ensure Prices displayed on our website are correct at all times.
Should a Pricing error arise, we will inform you if a Product's correct price is higher than that stated on your Order and you may choose to either proceed with or Cancel the Order.
Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect us from card fraud.
Legend Bridal Designs Limited is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email after 48 hours, please contact us to ensure your Order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.
Legend Bridal Designs Ltd may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.
If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor Legend Bridal Designs Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or Barbed Limited's respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waiver of that obligation or right.
These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.
All notices shall be given to us via email at hello@LegendBridalDesigns.co.uk
Or to you at either the email or postal address you provide during any Ordering process. Notice shall be deemed received when an email is received in full by 5pm (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
7. Modifications to website
Legend Bridal Designs Ltd reserves the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions.
Please note that although Legend Bridal Designs Ltd try to ensure that the content of our website is accurate, the website may contain typographical errors or other inaccuracies.
These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products and are current as at September 2019.
8. Nature of our website
Our website is a place for you to select and Order your wedding dress, accessories and other wedding related items and services (the "Products"). Our website describes the Products in more detail.
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
Legend Bridal Designs Ltd promises that for any Product you purchase from our website:
We have the right to sell the Product to you;
The Product will correspond with the description we have given to you; and
The Product will be of satisfactory quality.
We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
Delivery is as stated on our website on the page Delivery Information. Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. More information on extra charges will appear clearly on the individual Product pages.
11. Arranging and anticipating delivery
Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Legend Bridal Designs Limited will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 2pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays. Items are shipped usually on a Tuesday and all deliveries will be made during normal working hours by the chosen courier.
Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control and could be subject to delays. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number or mobile number and e-mail address so we can notify you in the event of a Delivery problem.
12. When the delivery arrives
Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signature will be required for proof of Delivery, except where a third-party carrier use their own confirmation. Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery. Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.
13. Cancellations and returns
We endeavor to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please contact hello@LegendBridalDesigns.co.uk.
You may Cancel your Order within 14 working days from the date of purchase excluding any products which are Made To Order or Bespoke. If you Cancel your Order via telephone your Order will be put on hold. You must confirm your wish to Cancel the Order in writing via email or post within 14 working days. Your Order will not be considered Cancelled or refunded until notification in writing is received.
If you decide to Cancel an Order after the Products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.
Before you request or arrange return of a Product, please read the below information carefully.
You may Return any Delivered Products you have purchased within 14 working days of Delivery, excluding any products which are Made To Order or Bespoke for any reason (including if you simply change your mind).
To return a qualifying item you must notify us in writing via email within 7 working days of Delivery. If you are Returning a Product for any reason, except damage or manufacturer defect, You must pay the costs of Returning the Products to Us.
If the Product delivered is not what you Ordered, does not correspond with its description; or is not of a satisfactory quality, or the Product arrives damaged or faulty, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund. You will not be charged for the costs of returning a defective product.
If Products arrive in a damaged condition you must make a note on the carrier's Delivery consignment note where possible and inform us within 7 working days of the Delivery. If the Product becomes defective soon after 7 working days have passed, Barbed Limited will, at its option, repair the product, replace the Product or Refund you. You will not be charged for the cost of Returning a defective Product.
We will not accept Returns or Cancellations if the Products have been altered in any way that could be deemed as you using or treating the Products as your own. While in your possession, you must keep any Products you intend to Return to us in good condition. Products must be Returned in the same condition as they were delivered. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.
15. Stock Definitions and "Made To Order" or "Bespoke" Items
Items "in stock" are deemed to be available and will be packaged and shipped within 3 working days.
Products Made To Order or Bespoke cannot be cancelled or returned. Made To Order or Bespoke Products will usually be described as such on the website, however, any Product where you are specifying, for example, a colour or size which is not described as In Stock on the website is Made To Order.
Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. Legend Bridal Designs Ltd do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund